Phones non-stop as pets step in to “help” our hardworking advice workers

Our centre is shut and we are all missing Karen’s delicious cooking at The Swirling Teaspoon community cafe. However, this isn’t stopping our staff from continuing working hard to support our local community.

food bank

This photo shows Rachel, Jo and Karen sorting out donations for the food bank, which is seeing a steady increase in demand during this difficult time. We are very thankful for all the support that is helping us meet rising level of need.

Lisa’s phone has been fielding calls from the public, triaging calls to the correct advisor. She really is as friendly as she looks, so don’t hesitate to contact us if you need any support (details can be found here).


Each morning, the lovely Sally braves the queue for the local Post Office collection office for paperwork needed to help clients. Then, the wonderful Parveen and Denise scan all the post and email it to our advice staff, who are working hard from home. Collections of shredded paper are on hold so it looks like we might be able to start up a soft play centre for hamsters before this is over!

shredded paper

Even the pets have stepped in to “help” during this difficult time, by making sure our desks remain warm the minute we leave our work stations.

Nylar 1

Steph’s dog Izzy remains unimpressed by her tireless efforts to coordinate donations from across the city and beyond – since the food is going direct to the centre and she is not getting any of it!


Stay tuned for more updates coming soon. Bye for now from your temporary web editor, Annie and my little helper



St Ann’s Advice Centre joins forces with 80 other organisations to call on the Government to End the Debt Trap

#COVIDー19 risks pushing millions more families into problem debt. With 80 other orgs we’re calling for urgent action: freeze on debt payments (interest-free), help with rent & bills, write-off Council Tax & benefit debt

#Coronavirus #EndTheDebtTrap

See the full letter here:



Corona Virus Update

In line with the government guidance we have come to the decision to close the centre. We apologise for any inconvenience caused.

We will ensure that everyone that needs advice will get it, using phone, email and post.

If you need General/Benefit advice please call 0115 9506867 or

for Debt call 0115 9081530.

If the line is busy, please leave your name, address and contact number and somebody will call you back ASAP

Food Bank

The food bank is still operating but we will be delivering parcels to people’s homes for safety reasons. Due to limited resources, currently we can only offer food to clients who have no funds but we are cooperating with Nottingham City Council and other food banks. If you need to access help for yourself or someone else, please read this page for guidance.

Urgent appeal for donations

We are in need of donations to enable us to continue to support  individuals during this difficult period.

corona virus deliveries

Donating through our justgiving webpage is simple, fast, and totally secure.  Your details will also never be sent on to a third party. We are using donations to buy much needed food and other essential items to keep up with rising demand.

We will receive your donation immediately and GiftAid is automatically reclaimed if you are a UK taxpayer, saving us time and money.  Please consider this as the best way of making one-off donations.

Donate with JustGiving

If you would prefer to donate food and other essentials directly…

Below is a list of non – perishable items that will help us. Fresh fruit and vegetables will also be gratefully accepted.

Donations of food and other essentials can be dropped off at Chase Neighbourhood Centre Monday to Friday between 9am-3pm and Saturdays between 11-12am

Please ring the doorbell and then leave your donation outside. We are unable to collect at this time due to limited staff. If it is a bulk collection please call us on 07979159095.


Text the word FOOD31 followed by either £1, £2, £3, £4, £5 or £10 to 70070

e.g ‘FOOD31 £3’ to 70070 to donate by texting from your mobile phone! Simple.


Just download and print out the standing order form, fill it in, and send it to us  FAO: Manager, St. Anns Advice Group, Chase Neighbourhood Centre, Robin Hood Chase, Nottingham. NG3 4EZ (or pop it into your bank).


If you don’t mind being on our mailing list please can give us your email address too (this saves us postage costs).

Thank you for your support!

We are accepting:

Rice Long Life Milk
Pasta Sugar
Couscous Tea Bags
Flour Cereals
Lentils Salt / Pepper
Baked Beans Packet Soups
Tinned Foods Packet Noodles
Chick Peas Cooking Oil
Kidney Beans Sauces / Spices
Shampoo Soap
Toilet Rolls Fabric Softener
Female Hygiene Products

Washing Up Liquid & Powder