Fuel Debt Advice


Advice Nottingham, a partnership of all local advice agencies, are currently running a one year project funded by the British Gas Energy Trust. This local project is part of the Energy Trusts scheme to combat fuel poverty in the fourteen most deprived areas of the United Kingdom. Nottinghamshire was included as one of those fourteen areas. We currently have four part time workers on the project. These workers are experienced debt and welfare rights advisors who have received training in energy efficiency advice and specialised fuel debt advice. Residents with significan fuel debts can receive help from the project to write off debts, give grants to clear debts and to help reduce fuel costs with energy efficiency advice.

The Nottingham Project is run by Advice Nottingham with advisors based at:-

·         St Anns Advice Centre

·         Bestwood Advice Centre

·         Meadows Advice Group

The focus of the project is the Greater Nottingham Area, but we will take referrals from people living in Nottinghamshire.

Services offered

  • Fuel Debt advice and telephone support for clients with fuel debt
  • Applications to British Gas Energy Trust to pay off gas and electricity arrears for British Gas customers
  • Limited Applications for EDF and Npower Customers through Charis Grants Scheme
  • Further Assistance Payments available to British Gas, EDF and Npower customers
  • Referrals to advice agencies for new clients with general debt.
  • Energy efficiency advice for all fuel debt clients
  • Sign posting to free insulation and boiler replacement schemes for all fuel debt clients
  • Available to all residents at risk of fuel poverty/in fuel poverty/in fuel debt.
  • Applications to the Big Difference Scheme
  • Applications to Severn Trent Trust Fund

We can take referrals from external agencies or a client can self refer by ringing our hotline on 0115 9081532. You can also book an appointment by visiting the centre or any of our outreach venues. Telephone Monday morning as appointments are filled very quickly. You can find our details on the Contact Us page or please view the Sessions & Appointments.

We have also received funding from the Ebico Trust to conduct home visits for residents who are unable to come to the advice centre.